PRIVACY POLICY

Effective Date: February 11, 2026

Welcome to Covenant Ridge Group!(“Company,” “we,” “our,” or “us”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using this website, you agree to the terms of this Privacy Policy.

 1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

* Full name

* Email address

* Phone number

* Billing address

* Payment details (processed through third-party providers)

* Any information you voluntarily provide during consultations or communications

 B. Automatically Collected Information

When you visit our website, we may automatically collect:

* IP address

* Browser type

* Device type

* Pages visited

* Date and time of access

This information helps us improve our website and services.

 2. How We Use Your Information

We use the collected information to:

* Provide and manage consulting or support services

* Process payments

* Respond to inquiries

* Schedule appointments

* Improve our website functionality

* Send service-related communications

* Comply with legal obligations

We do not sell your personal information.

3. Payment Processing

All payment transactions are processed through secure third-party payment providers. We do not store full credit card information on our servers.

These third parties maintain their own privacy and security policies.

 4. Confidentiality & Communication Platforms

If services involve communication through third-party systems, clients understand:

* These systems may be monitored or recorded by the platform provider.

* We are not responsible for privacy practices of third-party systems.

While we take reasonable steps to protect information, no online transmission can be guaranteed 100% secure.

5. How We Share Information

We may share information only in the following situations:

* With payment processors or scheduling platforms to provide services

* If required by law, court order, or legal process

* To protect the rights or safety of our business or others

We do not sell, trade, or rent personal information to third parties.

 6. Data Retention

We retain personal information only as long as necessary to:

* Provide services

* Fulfill contractual obligations

* Comply with legal requirements

When information is no longer needed, it is securely deleted or destroyed.

 7. Your Rights

Depending on your location, you may have the right to:

* Request access to your personal data

* Request corrections

* Request deletion (where legally permissible)

* Withdraw consent to communications

To exercise these rights, contact us at:

support@covenantridgegroup.net

 8. Cookies & Tracking

Our website may use cookies to improve user experience and analyze website traffic.

You may adjust your browser settings to disable cookies; however, some features of the website may not function properly if disabled.

 9. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from individuals under 18.

 10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of the website constitutes acceptance of any changes.

11. Contact Information

If you have questions about this Privacy Policy, contact:

Covenant Ridge Group, LLC

Support@covenantridgegroup.net

To maintain the highest standard of professional advisory services, the following communication guidelines apply to all clients. 

Office Hours

Monday-Saturday | 9:00 AM- 5:00 PM

Messages received outside of office hours will be responded to on the next business day. 

Response Times

Core Advisory: 24-48 business hours

Premier Advisory: 12-24 business hours

Response times apply during standard business hours only and are calculated within business days.

Scope of support

Advisory support includes:

1.  Structured guidance
2. Strategic feedback
3. Research assistance
4. Planning and organizational input

Exclusions

Our services do not include:

1. Crisis intervention or emergency response
2. Unlimited back-and-forth messaging beyond structured advisory communication
3. Legal advice
4. Medical advice

Clients requiring emergency assistance should seek appropriate professional or emergency services

Effective Date: February 11, 2026

Thank you for choosing Covenant Ridge Group. We are committed to delivering professional consulting, coaching, and administrative support services. Please review this Refund Policy carefully before purchasing or booking services.

By purchasing our services, you agree to this Refund Policy.

1. General Policy

All service fees are non-refundable unless otherwise stated in a written agreement signed by both parties.

Because services involve time, preparation, strategy, and intellectual property, refunds are not provided for:

Completed sessions

Partially completed services

Missed appointments

Client dissatisfaction based on personal expectations

Change of mind

2. Deposits

Since a deposit is required to secure a service:

Deposits are non-refundable.

Deposits secure your appointment time and compensate for preparation.

3. Cancellations & Rescheduling

Clients may reschedule a session with at least 24 hours’ written notice.

Failure to provide a 24-hour notice results in forfeiture of the session fee.

No-shows are considered completed sessions and are non-refundable.

Rescheduled sessions must be used within [30 days] of the original booking date.

4. Digital Products & Downloads

All digital products, templates, guides, worksheets, and downloadable materials are non-refundable once delivered or accessed.

If you experience technical issues, contact us within 7 days for assistance.

5. Service Delivery Failure

A refund may only be considered if:

The Company fails to deliver the purchased service

A technical error prevents access and cannot be resolved

Refund requests must be submitted in writing to:

Support@cevenantridge.net

All requests are reviewed on a case-by-case basis.

6. Chargebacks & Payment Disputes

By purchasing services, you agree not to initiate chargebacks or payment disputes without first contacting us to resolve the issue.

Unauthorized chargebacks may result in:

Immediate termination of services

Collection efforts

Additional administrative fees were permitted by law

7. Processing of Approved Refunds

If a refund is approved:

Refunds will be issued to the original payment method

Processing time may take 7–14 business days

Any non-refundable payment processing fees may be deducted where permitted by law

8. Consumer Rights

Nothing in this policy overrides any rights provided under applicable federal or state consumer protection laws.

9. Policy Updates

We reserve the right to update this Refund Policy at any time. Continued use of our services constitutes acceptance of any changes.